Our operation center is staffed 24/7 by medically certified, multilingual personnel who can evaluate and make immediate recommendations for any emergency situation, including referrals to qualified medical providers in UAE.

If a member becomes ill or injured in an area of the globe where appropriate care is not available, we will evacuate that individual safely to the nearest facility that meets our rigorous standards.

Our team of trained personnel stays in regular communication with the attending physician and hospital to monitor appropriate levels of care.

If a member forgets of loses a prescription while travelling then he/she should not worry about it, we assist with replacing the medicine through the doctor.

We will arrange and pay for a loved one to join any travelling member who is alone and expected to be hospitalized for more than seven days to 3 months.

If any minor children were traveling with an ill or injured parent, we will arrange and pay for them to return home , with a qualified medical attendant if necessary, to a family member or we will arrange childcare locally. We will also arrange care of children at home who are left unattended due to the parent’s unexpected absence.

In the unfortunate event that a covered individual passes away while traveling , We will complete the necessary body preparationsto the approval medical centre. ,shipping container and transport to bring the mortal remains home through to the government establish hospitals.

If you lost you luggage or documents during your visit, You don’t have to worry about it We will work airlines to recover and deliver lost bags, liaise with transportation companies to replace lost travel tickets and tickets and contact necessary agencies to solve issues of lost passports and licenses.

When the member has been stabilized to the satisfaction of our doctor and the attending physician, we will arrange transport back home or to a rehabilitation facility under medical supervision if required.

We offer comprehensive pre-trip insights on our website, firstclassinvest (Only available in English). Go through our website you will find out more about how to plan your trip with us.

We will transmit emergency messages reliably between the patient, family , friends and employer. We always make sure that this transmission is convenient and reliable.

Every case we face is unique and requires its own set of customized solutions. That is why FirstClass Assist has been saving lives since without preset parameters. We are committed to resolving the emergencies of our members whatever it takes and we have the talent and resources to do so.